It's actually a myth that a business can be 100% loved and adored. This is true both online and off of it. Although you may feel your organization is great, you are going to have to confront some criticism.
It is actually what you do when you learn about that criticism that matters. This is particularly crucial to do when you do your business on the internet -- where people don't have a lot of chances to connect with you in person to counteract the criticisms they read. These are the things you should do.
You'll want to reply quickly to any kind of criticism you see. This is super vital. You shouldn't just let a bad critique sit somewhere and not react to it. If you see the critique in a Multi Level Marketing public forum, respond through the same thread and thank the person for her or his thoughts.
State that you are going to consider the matter and then ask for permission to contact the individual in private. This offers proof that your main priority is the development of the best possible product and that you can take feedback very well. This should help you earn lots of respect.
Actually invest some time checking out whether or not a feedback is about something that actually should be resolved. People can easily tell the difference between trolls and genuine feedback. "You suck" doesn't need a response.
It is necessary, however, to have a look at things like "the format is wonky" or "there is a 404 page where the about page needs to be." Take a look at everything and if something truly does need to be changed or fixed, change or correct it. It will demonstrate that you truly do pay attention and will do something only when it's justified.
Personalize every reply you make. If you decide to make a change based on something another person has said, tell the person you're taking what they said to heart and are making things better. You can also post things like this openly in discussion boards.
This shows you don't just get mad when somebody criticizes you. In addition, it shows them that you will work as hard as you have to work to give them what they really want. This is a good idea--even when you make your mind up not to make a change that has been asked for. Write you looked into the situation but have chosen to leave things how they are. Make sure you explain why this is.
Try to remember that, beyond anything else, the manner in which you respond to opinions is all about managing your reputation. It's extremely petty to fire criticism back at somebody just because they've criticized you. If you dismiss the criticism people have given to you and insist that everything is fine and dandy, you're going to appear as if you don't understand your company or product well.
Keep your ego on a leash. Generally, the criticism isn't supposed to be about you personally. They just had a less than stellar experience with your product or service. This suggests that you should improve the product so that they won't have a repeat of that same experience.
The way you take critique says quite a lot both about you and your business. Try and be as optimistic as you can about it!
It is actually what you do when you learn about that criticism that matters. This is particularly crucial to do when you do your business on the internet -- where people don't have a lot of chances to connect with you in person to counteract the criticisms they read. These are the things you should do.
You'll want to reply quickly to any kind of criticism you see. This is super vital. You shouldn't just let a bad critique sit somewhere and not react to it. If you see the critique in a Multi Level Marketing public forum, respond through the same thread and thank the person for her or his thoughts.
[http://www.youtube.com/watch?v=o4WhxSopEvk:www.5linx.net]
State that you are going to consider the matter and then ask for permission to contact the individual in private. This offers proof that your main priority is the development of the best possible product and that you can take feedback very well. This should help you earn lots of respect.
Actually invest some time checking out whether or not a feedback is about something that actually should be resolved. People can easily tell the difference between trolls and genuine feedback. "You suck" doesn't need a response.
It is necessary, however, to have a look at things like "the format is wonky" or "there is a 404 page where the about page needs to be." Take a look at everything and if something truly does need to be changed or fixed, change or correct it. It will demonstrate that you truly do pay attention and will do something only when it's justified.
Personalize every reply you make. If you decide to make a change based on something another person has said, tell the person you're taking what they said to heart and are making things better. You can also post things like this openly in discussion boards.
This shows you don't just get mad when somebody criticizes you. In addition, it shows them that you will work as hard as you have to work to give them what they really want. This is a good idea--even when you make your mind up not to make a change that has been asked for. Write you looked into the situation but have chosen to leave things how they are. Make sure you explain why this is.
Try to remember that, beyond anything else, the manner in which you respond to opinions is all about managing your reputation. It's extremely petty to fire criticism back at somebody just because they've criticized you. If you dismiss the criticism people have given to you and insist that everything is fine and dandy, you're going to appear as if you don't understand your company or product well.
Keep your ego on a leash. Generally, the criticism isn't supposed to be about you personally. They just had a less than stellar experience with your product or service. This suggests that you should improve the product so that they won't have a repeat of that same experience.
The way you take critique says quite a lot both about you and your business. Try and be as optimistic as you can about it!
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